Terms and Conditions

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We are committed to providing you with healthy, high-quality ball pythons. Please take a moment to review our store policies to ensure a smooth shopping experience.

1. General Information
All ball pythons are bred with care and raised in a healthy environment. We strive to ensure that each animal is ready for its new home.

2. Sales Policy
All sales are final. We do not accept returns or exchanges. Please ensure you are fully informed about the commitment involved in caring for a ball python before making your purchase.

3. Payment Methods
Debit or Credit card

4. Payment Plans
Payment plans may be available on a case-by-case basis. Typically, arrangements begin with a 20% non-refundable deposit and extend for 30 to 60 days, depending on the value of the animal. Please inquire about specific plans for your chosen snake.

5. Shipping Policy
We ship animals Tuesdays and Wednesdays, weather permitting. Animals are shipped via FedEx overnight service to the nearest FedEx Ship Center, where they will be held for pickup. If a FedEx location is not within a reasonable driving distance (≤ 1 hour), home delivery may be arranged.
Buyers must pick up the animal within 8 hours of delivery at the hub or home to maintain our live arrival and health guarantee.

6. Health Guarantee
We provide a 100% live arrival and health guarantee. Any illness or death must be reported within 48 hours of receipt to qualify for a full refund or replacement. Issues that arise after this period, but within the first seven days, will be evaluated on a case-by-case basis.

7. Genetic Guarantee
We guarantee all recessive genetics (homozygous and heterozygous) for our ball pythons. Incomplete dominant mutations are only guaranteed if explicitly stated as proven through breeding or shed testing.

8. Sex Guarantee
We guarantee the sex of each ball python. Each animal is checked multiple times for accuracy before shipping. Please report any discrepancies within seven days for resolution.

9. Customer Support
Our priority is the well-being of our animals and the satisfaction of our customers. If you have any questions or concerns about your purchase or our policies, please feel free to reach out for assistance.
Thank you for choosing Enchanted Coils for your ball python needs. We appreciate your trust and look forward to serving you!